Good morning, 

I am excited to provide this update on your Digital Navigator Portal.   

The Digital Navigator Portal is where you go to manage and support “all contact” with your Essential Families clients. 

The Essential Digital Equity Workshop Opportunity Calendar is ready. This calendar shows all the Essential Digital Equity Workshops you can schedule to work.  Additional dates will be added. 

Please click the link below, and login, using the email address and password, you used to register as a Digital Navigator. 

https://url.targettext.io/dnportal-1001223

Logging into your Digital Navigator portal will help you familiarize yourself with your Digital Navigator Portal, and how you will manage and support “all contact” with your Essential Families clients going forward. 

Effective today October 1st, 2023, until further notice, NO CLIENT FOLLOW UPS WILL BE SCHEDULED OR PERFORMED.

Essential Families has already informed clients that have attended past Essential Digital Equity Workshops, and clients currently on the waitlist, that there will be no client follow-ups until further notice. 

That said, there is no need for you to contact your clients about this NO FOLLOW UP  SCHEDULED message.  

Remaining Digital Navigator Portal functions to complete are listed below..  Estimation completion is week of October 23, 2023.

Digital Navigator Portal Function

Workshop Guest List Details/Schedule Client Follow Up

How this works:  On the day of the Essential Digital Equity Workshop, you are scheduled to work; you will login to your Digital Navigator portal,  and you will see all the clients scheduled to attend the Essential Digital Equity Workshop the day you are scheduled to work.  During the Essential Digital Equity Workshop, you will be able to assign your clients to yourself and schedule follow-ups with them.  Again, the first follow up you schedule MUST BE within 48 hours of the Essential Digital Equity Workshop you are working. 

Client Call, Text, and Fax

In your portal, Essential Families will assign you with a “dedicated” telephone number.  

How it works: You will login into your Digital Navigator portal to call, text, and send and receive fax messages from your clients. Your clients will be able to call you, send you text messages, and send you fax messages using the telephone number we will assign to you. 

Feedback/Assessments

This is a feedback form that clients will complete after the following up session you schedule and conducted  with them. 

How it works: After your client session, you will paste a feedback/assessment link, in the NoW video chat area, for your client to complete.  When client completes feedback/assessment link form, to our internal policy satisfaction, Essential Families payment system will automatically send ACH payment to the bank account we currently have on file for you. 

In closing, on Wednesday, October 25th, 2023, at 7:00pm. I have scheduled a “Digital Navigator Portal” training webinar.  It is MANDAOTORY that you attend this session.  You must attend this “Digital Navigator Portal” training webinar to receive future Digital Work assignments from Essential Families.

I look forward to seeing you at the “Digital Navigator Portal” training webinar Wednesday, October 25th 2023 at 7pm.

Best regards, 

Terri English-Yancy BA, MA, MA

Founder and CEO